A Cost-of-Service Rate Study is being conducted now, with a goal of increasing affordability for customers, while improving and maintaining critical utility infrastructure for extreme weather and a growing population. Austin Water invites its customers to attend one of several Open Houses over the next several weeks to learn about their water and wastewater system, planned investments, and how these investments may impact rates in the coming year. As Austin Water seeks to improve system resiliency, keep pace with a growing population, and optimize the system, water and wastewater, rate increases may be needed in 2025.
In-Person Open Houses: No formal presentation will be made. Customers can drop in at any time to view materials and speak with Austin Water officials. Representatives from customer service will be on hand to answer billing questions. Comment cards will be provided.
Open House attendees will have a chance to ask staff questions and share their feedback. The schedule of Open Houses, their locations and times are:
Thursday, May 23: Twin Oaks Branch – Austin Public Library, 1800 South Fifth Street, 4:00 – 7:00PM
Wednesday, May 29: NEW LOCATION – Old Quarry Branch – Austin Public Library, 7051 Village Center Drive, Room 1, 4:00 – 7:00PM
Thursday, May 30: Hampton Branch – Austin Public Library , 5125 Convict Hill Road , 4:00 – 7:00PM
Saturday, June 1: Little Walnut Creek Branch – Austin Public Library, 835 W. Rundberg Lane, 10:00AM – 1:00PM
Tuesday, June 4: Pleasant Hill Branch – Austin Public Library , 211 E. William Cannon Drive, 4:00 – 7:00PM
Wednesday, June 5: Spicewood Springs Branch – Austin Public Library, 8637 Spicewood Springs Road, 4:00 – 7:00PM
Saturday, June 8: Conley-Guerrero Senior Activity Center, 808 Nile Street, 8:30 – 11:30AM
Tuesday, June 11: North Village Branch – Austin Public Library, 2505 Steck Avenue, 4:00 – 7:00PM
Saturday, June 15: Menchaca Road Branch – Austin Public Library, 5500 Menchaca Road, 10:00AM – 1:00PM
Saturday, June 22: Montopolis Recreation & Community Center, 1200 Montopolis, 10:00AM – 1:00PM
Virtual Open House: Austin Water Officials will deliver a webinar explaining the need for the Rate Study, preliminary findings and potential rate impacts. Attendees will have an opportunity to ask questions.
